Privacy Policy

Effective date: 05/02/26]
Last updated: [05/02/26]

Welcome to Custom Cap Company (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website https://www.customcapcompany.design/ (the “Site”), use our services, or communicate with us.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect

We collect information when you interact with our Site, sign up for emails, place an order, or contact us. This includes:

A. Personal Information

Information that can identify you directly or indirectly, such as:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed by third-party payment processors)

• Order history

• Account credentials
   

B. Technical & Usage Information
Automatically collected when you visit our Site:

• IP address

• Browser type and version

• Device type

• Pages visited and interaction data

• Referring website or search terms

• Cookies and similar tracking technologies
   

2. How We Use Your Information
We use your information for the following purposes:

• To Provide and Manage Services

• Process orders

• Manage your account

• Communicate order updates

• Respond to support inquiries

   • For Marketing & Communications

With your consent, we may:

• Send newsletters, promotions, and updates

• Personalize marketing content

• Remind you about abandoned carts
   

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.

• For Analytics and Site Improvement

We analyse usage data to:

• Improve our Site and services

• Monitor Site performance

• Identify user preferences and trends
   

3. Legal Basis for Processing (EU/UK Users)
If you are in the EU or UK, our legal bases for processing personal data include:

• Performance of a contract (e.g., processing orders)

• Legitimate interests (e.g., improving services)

• Consent where required

• Legal obligations
   

4. Sharing Your Information
We do not sell your personal information. We may share data with:
• Service Providers

Third parties who help us operate the Site and fulfil services, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping carriers

• Email delivery platforms

• Analytics providers

• Legal Requirements

We may disclose information if required by law or to protect our rights, safety, or property.

5. Cookies & Tracking Technologies
We use cookies and similar tools to:

• Enable Site functionality

• Remember preferences

• Analyse usage
   

You may manage cookie preferences through your browser settings. Disabling cookies may impact Site functionality.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements
   

8. Security

We implement administrative, technical, and physical safeguards to protect your personal data. However, no system is 100% secure, and we cannot guarantee complete protection.

9. Your Rights

Depending on your location, you may have rights such as:

• Accessing your personal data

• Correcting inaccurate data

• Deleting your data

• Restricting processing

• Objecting to processing

• Data portability

• Withdrawing consent
   

To exercise your rights, contact us at the email below.

10. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect information from minors. If you believe data has been collected from a child under 16, please contact us to request removal.

11. Changes to This Policy

We may update this Privacy Policy. The “Last updated” date at the top will be revised when changes are made. Continued use of the Site after changes constitutes acceptance.

12. Contact Us

If you have questions, requests, or concerns about this policy or your data:
Email: br@bawdenrocks.com