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Shipping Policy

Effective date: [Insert date]
Last updated: [Insert date]

At Custom Cap Company, most of our products are made to order. This means each item is produced specifically for you before being dispatched. Below you’ll find details on production times, shipping options, costs, and what to expect once you place an order at https://www.customcapcompany.design/.

1. Production Times

As we produce custom and personalised items, please allow:

  • Standard production: 7–14 business days

  • Bulk or complex orders: Timeframes will be confirmed at order stage or by our team

Production begins once:

  • Payment has been received, and

  • Artwork/design has been approved (where applicable)

Production times may vary during peak periods.

2. Shipping Destinations

We ship to:

  • United Kingdom

  • Europe

  • International destinations

If your country is not listed at checkout, please contact us and we’ll advise on availability.

3. Shipping Methods & Delivery Times

Delivery times are estimates and begin once your order has been dispatched (not when the order is placed).

UK

  • Standard Delivery: 2–4 business days

  • Express Delivery (if available): 1–2 business days

Europe

  • Standard International Delivery: 4–8 business days

Rest of World

  • International Delivery: 7–14 business days

Delivery times may vary depending on location, customs processing, and courier performance.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Shipping method selected

  • Order size/weight

Any applicable duties, taxes, or import fees for international orders are the responsibility of the customer.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available). Tracking availability depends on the courier and destination.

6. Customs, Duties & Taxes

For international orders:

  • Customs duties, VAT, or import taxes may be charged by your local authorities

  • These charges are outside our control and are the responsibility of the customer

  • We cannot mark orders as “gifts” or undervalue items

7. Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Courier network issues

  • Weather conditions

  • Customs clearance

  • Peak trading periods

We will always do our best to keep you informed if a delay occurs.

8. Incorrect Address or Failed Delivery

Please ensure your delivery address is correct at checkout. We are not responsible for:

  • Delays or non-delivery due to incorrect address details

  • Orders returned to us due to failed delivery attempts

If an order is returned to us, we can re-dispatch it at the customer’s expense.

9. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (for damaged items)

  • Provide your order number and photos (if damaged)

We will liaise with the courier and arrange a replacement or refund where appropriate.

10. Contact Us

For any shipping questions:

Email: [Insert support email]
Subject: Shipping Enquiry – Order #[Your Order Number]

11. Changes to This Policy

We may update this Shipping Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

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